1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
2. Geographical limitations
2.1 We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3. Delivery methods and periods
3.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, the typical period for delivery of products by this method is 3 working days.
(b ) We will always try to dispatch your goods within 24 hours of receipt of order, assuming we have the item/s in stock. If we do not have the item/s in stock, we will quickly advise you of this and let you know how long it will take for us to make up your order especially for you. If you would like to enquire about stock levels before placing your order, please feel free to call us or email us - details are on our Contact page.
4. If you place your order before 4pm on a working day, these time periods run from the close of business on that day; if you place your order after 4pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.1 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.2 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.
5.2 Our delivery charges are as follows:
(a) in respect of all UK mainland destinations, delivery charges will be Royal Mail Signed For® 1st Class: 2-3 working days. International Tracked & Signed for EUROPE Delivery 3-5 working days
WEIGHT UK (£) EUR (£)
Small Parcel 2.00
Medium Parcel 6.75 12.51
Large Parcel 10.00 16.96
6. Delivery tracking
6.1 Delivery tracking is available in respect of all orders for our products.
6.2 To track your delivery, enter your tracking number (which is provided in your order dispatch email) into our delivery service provider's website here: http://www.royalmail.com/track-trace
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
8. Invoices & Receipts
We send a receipt for all orders, which is generated automatically upon purchase of goods. If you do not receive a receipt or lose it please get in touch for us to reissue.
8.1 Returns Policy
HOXTON NORTH operates a full, 14-day Returns Policy. If you'd like a refund, simply return it to us within 14 days of receipt, unused and post-paid, together with the details of your reason for return. We will refund the full value of the goods, using the same method as the original payment (i.e. a refund to your credit or debit card). Please note that the cost of the delivery cannot be refunded unless we deem the goods to have been faulty before they were dispatched to you.
8.2 Goods Damaged In Transit
Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.
9.1 If your products remain undelivered despite our delivery service provider attempting to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may arrange redelivery or collect your products, including a time limit for collection.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.